TimePay Collect - Privacy Policy

Your (“Customer” OR “you” OR “your” as per context) privacy is important to Sunyam Labs Pvt. Ltd. (“Service Provider” Or “we” Or “us” Or “our” Or “our systems” as per context). Our Privacy Policy covers how we collect, use, and handle your information when you access our website, install our software and use our services (“Services”).

A. Collection and Use of Information

We collect and use the following information to help you manage your financial accounts better. Our Services may require installation of our software on your server. Once our software ("TimePay”) is installed on your server, it enables us to access your financial data and related information and transfers it to our storage system on the cloud. We then help you in management of various aspects of your financial accounting online and access your financial data on a regular basis for syncing with the copy on our storage system.

Here are some examples of the types of information our systems may collect and how we may use it.


B. What Information We Collect

  • When you register, or interact with TimePay, we may collect a variety of personal information including your name, mailing address, phone number, email address, your address, shipping/billing address and/or your credit card number etc. to help us interact with you for sales, service, support, registration and payment.

  • We may collect and store your financial information such as accounting transactions, sales or purchase or payments information and other confidential data such as your customer's contact information, email, phone, SMS and exchanges by any other means, on your behalf as part of the Services provided to you.

  • We collect information about your system as it interacts with us, such as your IP address and browser information.

  • We use common internet technologies, such as cookies and Web beacons to manage our websites, services and advertising programs.

  • We collect user feedback, community discussions, chats and other interactions at our sites.

  • We may obtain additional information about you and/or customers, such as geolocation, credit history from public or commercially available sources.

C. How We Protect and Use Your Information

  • Our Services are designed to provide you with Web based & Web Connected Financial Services.  You can access some of our Services from our website and/or mobile apps. We protect and use your information in a responsible way as follows:

  • We do NOT sell or rent and we will NEVER sell or rent your personally identifiable financial or confidential information with anyone for promotional or marketing or any other purpose.

  • We do not share your personal or financial or confidential information with any third parties, except for specified purposes as provided in this policy document.

  • We use reliable and trusted third party technology and service providers (such as but not limited to Google Cloud, Mailgun, AWS, Google Analytics, Msg91) for storing / processing your data and transactions, thereby rendering various parts of the Services.

  • We use your information to provide you with various data views and analysis and to render the Services you request, to tell you about other products and services, and to give you a customized interactive experience as you use our products and services.

  • We may use your information for support, to develop new features, and to improve the overall quality of our products and services.

  • We may anonymize and/or summarize your information, in a way that does not identify you personally, and combine it with other information to understand how our products are used and to better deliver Services. We may also use such anonymized / summarized information to develop and market new products and services to customers.

  • The personal information we collect allows us to keep you posted on our latest announcements, software updates, and upcoming schemes, send important notices, such as communications about our services and changes to our terms, conditions, and policies.

  • We also use your information to help us create, develop, operate, deliver, and improve our services and content.

  • We may also use personal information for internal purposes such as data analysis, and research to improve our  Services, and customer communications, and to enhance your overall experience with our Services.

D. Cookies and Other Technologies

Our website, online services, email messages etc. may use “cookies” and other technologies such as web beacons etc. These technologies help us better understand user behaviour, tell us which parts of our website people have visited, and facilitate and measure the effectiveness web searches. We treat information collected by cookies and other technologies as non-personal information. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal information by law, we also treat these identifiers as personal information. Similarly, to the extent that non-personal information is combined with personal information, we treat the combined information as personal information for the purposes of this Privacy Policy.

E. Disclosure to Third Parties

We may also use personal information for internal purposes such as data analysis, and research to improve our  Services, and customer communications, and enhance your overall experience with Services.

Except for the limited circumstances described in this Policy or your applicable agreement / terms of service, we do not provide your information to third parties. When we need to provide your Personally Identifiable Information to third parties, we will only share it to the extent reasonably necessary. We may also share your Personally Identifiable Information as required or permitted by law and as described below. We shall NOT sell your information to advertisers or other third parties.

Use of Service Providers / Vendors: We use certain trusted third parties for enabling and delivering Services to you. Such third parties include but not limited to, providers of information security services, IT services, payment gateways, email or messaging services, data processing, management & presentation services, customer services & support, research & survey services.

These third parties help us provide, protect, improve and promote our Services. Accordingly, we provide these third parties with such information that is reasonably necessary to enable these third-parties to provide the services to us, and thereby helping us to provide our Services to you. These third parties will access your information only to perform tasks on our behalf in compliance with this Privacy Policy.

Reorganization / Changes: In the event that we are involved in a business reorganization, merger, acquisition, or sale we may assign our business to a qualified party, and accordingly transfer your information to such party, so as to enable continuity of Services to you. We will notify you (for example, via a message to the email address associated with your account) of any such development and outline your choices in that event.

F. Law & Order

In certain situations, we may be required to disclose your information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We will cooperate fully with law enforcement agencies in such scenarios, and accordingly provide any or all of your information, as may be requested, to government authorities or government authorised third parties.

G. Security / Protection of Your Information

We take the security of your information very seriously. We follow generally accepted industry standards to protect the personal and other information submitted to us, both during transmission and once it is received.

H. Fair Use Policy

Our products and services are designed to help you and all of our Customers in managing their financial accounts and related business processes efficiently. We expect all of our Customers to use our systems, products and services in a fair and responsible way.

In case, we detect, suspect or observe any misuse or gross deviation from normal usage of our systems, we reserve the right to deactivate the accounts of any or all such user(s), at our discretion without notice to such user(s).

I. Changes

We may need to modify this Policy to address new issues or changes to our policies. We will post changes here, so you should check this page regularly. If we make significant changes to this Policy, we may notify you in other ways (for instance, by email or with a banner on the site) prior to the change becoming effective. Any significant changes we make will take effect 30 days after the update date noted above.  Your continued use of the Services after the new effective date will constitute your acceptance of the changed Policy.

J. Your Acceptance of Terms

By accessing or using our services, you acknowledge that you have read, understood and agree to abide by this privacy policy. You further agree to be governed by any additional terms and conditions that may apply to you arising out of you accessing or using Services, whether contained on the website itself or in a separate agreement with us.